At Agrifodder, we take pride in supplying premium non-GMO agricultural products to our customers worldwide. We are committed to delivering high-quality feed, grains, and forages that meet industry standards and customer expectations. However, we understand that issues may arise, and we strive to ensure a fair and transparent return process.
To be eligible for a return, the following conditions must be met:
The product must be incorrect, defective, or damaged upon arrival.
The return request must be submitted within 7 days of delivery.
The product must be unused, in its original packaging, and stored according to the recommended conditions.
Bulk orders and customized packaging orders may be subject to special return conditions (see Section 5).
Due to the nature of agricultural products, we cannot accept returns in the following cases:
Opened, used, or partially consumed products
Products damaged due to improper handling or storage after delivery
Orders returned beyond the 7-day return window
Custom-packaged or specially processed products unless defective
If you receive a damaged, defective, or incorrect product, follow these steps:
Notify Us: Contact our customer service team at [email address/phone number] within 7 days of delivery with your order number and photos of the issue.
Evaluation: Our team will review your request and provide a return authorization if eligible.
Return Shipping: Depending on the issue, we may arrange for return shipping or request disposal with proof.
Refund or Replacement: Upon receiving and inspecting the returned item, we will process a replacement or refund within 10-15 business days.
Approved returns will be refunded to the original payment method or credited toward a future order.
Replacements are subject to product availability. If unavailable, a refund or store credit will be issued.
Shipping costs for returns due to customer errors (e.g., incorrect order placement) are non-refundable.
Bulk and wholesale orders (above [specific quantity or weight]) are subject to additional return conditions.
Custom-packaged orders cannot be returned unless defective or not as described in the purchase agreement.
Customers must inspect shipments upon delivery and report any issues immediately.
Due to international shipping complexities, returns on international orders are handled on a case-by-case basis.
If a return is authorized, the customer may be responsible for return shipping costs, customs fees, and import/export duties.
For any return-related inquiries, please contact our customer service team at:
📞 [Phone Number]
📧 contact@agrifodder.com
🌍 [Website Contact Form]
We appreciate your business and are committed to providing the highest quality non-GMO agricultural products with excellent customer service.